Emile Henry Consumer Warranty Information/Procedure
Standard Replacement Policy:
Emile Henry offers a Lifetime Warranty, for manufacturing defects only, on all items used in a home environment. Warranty does not cover commercial use. Warranty is not based on miss-use of product or customer error. The item must have been purchased within the United States.
How to process a warranty issue:
- If you have a receipt please contact your place of purchase, first, regarding returning your item for replacement.
- If you are not able to return your item to the place of purchase, or the place of purchase will not assist you, please follow the below written procedure.
If you feel that the item is defective and live within the United States, please feel free to send the item to the following address for inspection and we will be happy to send you a replacement, if warranted.
Emile Henry USA
802 Centerpoint Boulevard
New Castle, DE 19720
Attn: Karen Castagno - Customer Care
Please be sure that your item is returned via a traceable method of shipment. We cannot replace items without proof of return. Please fill out the below form and include it in your return package.
You will be given an opportunity to print the form after it is submitted; please include a copy of this form in your return.