Frequently Asked Questions

Please review the listing of top Emile Henry USA retailers on this website. You can also review your favorite housewares website, or you can call 302 326 4800 for more information.

Many housewares websites offer Emile Henry products. Please go to your favorite search engine and type in "Emile Henry", and a listing will appear.

Emile Henry offers a ten (10) year limited warranty for manufacturer's defects. We will replace any item with the same or similar item, if the item fails during use. Warranty not effective for commercial use.

Emile Henry USA does not special order products that are available outside the USA.

All Flame-Top products can be safely used on top of the stove, without fear of breakage or cracking. (Except the Pizza Stone and Baking/Grilling stone as we do not recommend using on the stove top) They can also be used in the microwave, under the broiler and they go into the dishwasher.

Emile Henry Flame products, (marked with a flame symbol on the bottom of each piece) can be used on gas, electric and halogen stove-tops, and on induction stove-tops with an induction disk. (Except the Pizza Stone and Baking/Grilling stone as we do not recommend using on the stove top) All other Emile Henry HR products cannot be used over a direct stove-top heat source.

It is a stove that is powered by electricity flowing through a coil to produce a magnetic field under a ceramic cook top. When an iron or magnetic stainless pan is placed on the ceramic surface, currents are induced in the cooking vessel and instant heat is generated due to the resistance of the pan. Induction only works with cooking vessels or induction disks that are made from magnetic materials.

Yes, Emile Henry can be used in convection ovens. There has to be enough air space for the air to flow around the dish for even baking.

All Emile Henry products are dishwasher-safe.

You can directly cut on the surface of all Emile Henry products, without fear of damaging the surface.

All Emile Henry products are broiler-safe.

All Emile Henry products can go in the freezer, and can go directly from the freezer to the hot oven, without a warm-up period on the counter.

All of our Emile Henry products may be put into the oven. When baking or roasting in Emile Henry, it is recommended that a small amount of liquid or sauce is poured in the bottom of the dish. Do not bake dry. Do not place a hot dish on a cold surface.

Yes, Emile Henry Flame products can be heated to extremely high temperatures, up to 450 degrees C/800 degrees F, without any food or liquid, and without fear of cracking or breakage.

+250°C/+500°F

Emile Henry products are manufactured from Burgundy clay and other natural non-clay products. All of the raw materials are food-safe and meet the most stringent food-use regulations, including CA Prop 65.

Some colors are only available in France, or they have recently been discontinued.

Some of our brochures are used internationally and may contain products that are sold outside the USA.

Emile Henry USA does not ship outside the USA, however, we can direct you to local distributors that can help fulfill your product needs.

Please place an order through this website, however your product questions may already be answered in this website.

Please send an inquiry through this website, email us at info@emilehenryusa.com, or call 302 326 4800 and ask for customer service, and we will direct you to a local sales representative.

Please either call 302 326 4800, or send an e-mail to "consumer relations" at info@emilehenryusa.com, and you will receive shipping instructions and the procedure for returning items that require replacement.