Emile Henry Consumer Warranty Information/Procedure
Standard Replacement Policy:
Emile Henry offers a 10 year Warranty for manufacturing defects only. The 10 year warranty applies to all products purchased in 2011 or later (a 3 year warranty applied to all items purchased prior to 2011, therefore making them unwarranted). Warranty does not cover commercial use. Warranty is not based on miss-use of product or customer error. Colors may vary. The item must have been purchased within the United States.
How to process a warranty issue:
- If you have a receipt please contact your place of purchase, first, regarding returning your item for replacement.
- If you are not able to return your item to the place of purchase, or the place of purchase will not assist you, please follow the below written procedure.
If you feel that the item is defective and live within the United States, please provide the below information and insert a photo of the defectively claimed item. This information and photo are important and may prevent the need to physically return the item.
If it is deemed necessary to send the item back to us for inspection, we ask that you include a copy of this form and the Emile Henry USA email reply to the below address, via a traceable method. We cannot be responsible for any product without proof of return. Warranty claims can take up to 12 weeks depending on stock levels.
Emile Henry USA
802 Centerpoint Boulevard
New Castle, DE 19720
Attn: Karen Castagno - Customer Care