Shipping And Return Policy

📦 Shipping Policy

At Emile Henry USA, we take great care in preparing and shipping your order so it arrives safely and on time.

We currently ship only within the continental United States. Orders are sent via UPS Ground. Please note that we do not ship to P.O. Boxes.

🚚 Processing & Delivery

Orders in stock are processed Monday through Friday, excluding holidays. Please allow up to 3 business days for processing before shipment, including expedited orders.

Expedited delivery options (such as 2-Day or Next Day Air) begin once your order has shipped. Once a package is with the carrier (UPS), any delays or disruptions fall under the carrier’s responsibility.

During the busy holiday season, please allow extra processing time between Black Friday and Christmas.

Holiday Closures - 2025

Our corporate office and fulfillment center will be closed in observance of the following holidays:

• January 1 - New Year’s Day
• January 20 - Martin Luther King Jr. Day
• February 17 - Washington’s Birthday
• May 26 - Memorial Day
• July 4 - Independence Day
• September 1 - Labor Day
• November 27 & 28 - Thanksgiving
• December 25 & 26 - Christmas

🎄 Holiday Return Policy

At Emile Henry, we believe the holidays should be joyful, generous, and worry-free. To make gifting easier, we’ve extended our return window for the season.

All items purchased between November 1 and December 31 may be returned or exchanged through January 31.

Please note:

• Returned items must be unused, and accompanied by proof of purchase.
• Refunds are issued to the original form of payment once the item is received and inspected.
• Shipping fees are non-refundable.
• Gift returns are welcome - our Customer Care team can assist with a store credit.

Joyeuses Fêtes ✨

To request a return, please contact our Customer Care team with:

• Order number
• Product name(s) and product number(s)
• Reason for return

You’re welcome to use any private, traceable carrier for your return. Refunds and credits include the value of the item and any applicable taxes; however, shipping fees are non-refundable. For your peace of mind, we recommend tracking and insuring your package until it reaches our facility (UPS and FedEx include complimentary insurance up to $100).

Return Address:

Customer Care

For any questions or assistance, we’re happy to help:

• 📧 info@eh-usa.com
• 📞 (302) 326-4800

🧾 Sales Tax Policy

Shipments to residents are subject to applicable state and local sales taxes. No sales tax is currently applied to shipments elsewhere.