Shipping And Returns Policy
Emile Henry USA, Inc. Shipping Policy
We currently do not ship orders outside of the United States. Primary shipping methods are UPS Ground and in some instances USPS. Orders to Hawaii, Alaska and U.S. territories will be shipped via USPS Postal Service and UPS Ground. Express and/or Overnight and 2nd Day delivery services are not available at this time. We do not ship to PO Boxes.
Available store items are typically shipped (processed, packed, and submitted to UPS (or USPS) within 3-5 business days unless otherwise specified. Shipping and handling times are approximate and not guaranteed.
For orders shipping to apt. or over $200 value, a signature is required at delivery.
Customers are notified via e-mail of any backorder situations and have the option to cancel the backorder prior to shipment.
Emile Henry USA, Inc. Returns & Exchange Policy
Items may be returned or exchanged within 21 days of receipt of goods. Please contact us with the following information:
- Order Number
- Product Name(s) and Product Number(s)
- Reason for Return
Returned items can be shipped back to us via US Mail or any private parcel carrier but must be a traceable method. Refunds or credits are limited to the value of the item and any taxes charged, we do not credit shipping for buyer remorse.
Items being returned must be unused, in their original packaging, and should be sent back to us in the original shipping carton.
Emile Henry USA, Inc. is not responsible for returned items until they are received by us. As such, customers should insure / track their returned items. Package insurance is free (up to $100) with UPS and FedEx.
Emile Henry USA, Inc. Sales Tax Policy
Shipments to residents are subject to applicable sales taxes. No sales taxes are applicable elsewhere at this time.